Gateway CS Assistant

Mar 2021 - Current

Manage customer from various industry on Customs related issues to resolve quickly and efficiently.

Demonstrate active listening skills by providing beneficial advice to customers, ensure all established performance standards were fully met.

Take lead on development and implementation of new tools and processes to enhance team performance.

Operations Training Coordinator

Mar 2020 - Mar 2021

Manage and present training data to facilities countrywide.

Identify and assess training needs, internal and externally.

Vendor management with effective negotiation.

Contribute on digitalization with a continuous improvement project and several initiatives.